Need a hand with something? Explore our articles below for tips, tricks, and everything you need to know about your subscription.
At Untamed, we're proud to be a UK-based company with our roots firmly planted in West London. From our headquarters here, we orchestrate the magic that brings delicious, healthy food straight to your cat's bowl!. We're dedicated to reaching as many
Once your box of Untamed goodness is on the move, we’ll send you a tracking link straight to your inbox so you can follow it every step of the way. You’ll receive this email as soon as your order has been dispatched, and from there, you’ll be able to
Once your Untamed order is on its way, you're likely wondering when it will arrive! Here's how our dispatch and delivery process generally works. For most postcodes across Mainland UK, you can generally expect your order to be delivered on the workin
Excited for your Untamed goodies to arrive after placing your order over the weekend or on a Friday afternoon? We get it – those cravings are real!. Since our dedicated warehouse team takes a well-deserved break on weekends, here's what you can expec
We understand that receiving your Untamed order smoothly is super important. While DPD is a reliable courier for most deliveries, we know that sometimes issues can pop up – whether it's deliveries going to the wrong neighbour, parcels being left in a
Ever left a note for your DPD driver, only to find your parcel wasn't left exactly as you asked? You're not alone! DPD has recently updated their policy to ensure your deliveries are handled as safely and efficiently as possible. DPD drivers now foll
It can be a bit puzzling when only part of your exciting Untamed delivery shows up. Please don't worry – this is a pretty common occurrence, especially with larger orders, and there's a simple explanation!. Sometimes, when an order is split into mult
Oh no - your cat’s meals haven’t turned up as expected? Don’t worry, we’ll help get things sorted right away. First, it’s worth doing a quick check around your home or with your neighbours, just in case the box was left in a safe place or accepted o