Experiencing an unexpected charge, a failed payment, or simply have a question about your billing? We understand that payment-related issues can be concerning, and we're truly sorry if you've experienced any inconvenience or confusion with our service. Please know that we are always happy to assist you in resolving any payment query you might have.

To get this sorted quickly, please email our Customer Care team at [email protected] with your order number and a brief description of the charge you’re concerned about. We’ll investigate and process your refund as soon as possible, where applicable.

The more details you can provide about the charge, the faster we can zoom in on the issue. However, even if you don't have all the specifics, don't stress! We're here to help you every step of the way.