We’re really sorry to hear that something’s not quite right with your delivery.

To help us put things right as quickly as possible, please email us at [email protected] with your order number and a quick summary of what’s gone wrong.

If Your Order Was Incorrect or Incomplete, it’s super helpful to include the following:

• How many tins are missing, and which recipes.
• How many incorrect recipes were sent.

If Your Order Was Damaged:

We take great care to ensure our boxes arrive in perfect condition, so it’s disappointing when something goes wrong. However, we’re here to make things right.

• Whether your box arrived damaged or open -  if so, a photo or two would be much appreciated.
• For any damaged items, photos showing the damage and product info (like the sleeve label or base of the tin) really help speed things up.

What Happens Next?

Once we receive your message and the relevant details, our Customer Care Team will jump straight on it. We'll assess the situation and arrange a replacement for the affected items or a full refund as quickly as possible – usually within 24 hours.

Thank you for helping us resolve this for you!