Help Hub

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Your Untamed Orders

Need Help With Your Untamed Order?

We’re really sorry to hear that something’s not quite right with your delivery. To help us put things right as quickly as possible, please email us at [email protected] with your order number and a quick summary of what’s gone wrong. If Your Order Was

How to Check if Your Order Has Been Processed

Once your Untamed order is successfully placed, you should receive an order confirmation email right away. Sometimes, these emails can sneak into your spam, junk, or other filtered folders, so it's always a good idea to check there first!. If you're

Placing A One Off Order

We get this question a lot - and the answer is yes (kind of)!. To place a one time order with us, you’ll need to start by signing up for a trial box. This automatically sets you up with a subscription, but that doesn’t mean you have to commit long-te

Placing A New Subscription Order

Ready to treat your cat to some more delicious food?. Here's how you can place a new order:. Log in to your account: Click the ‘Login’ button in the top right corner. Find ‘Dispatch Date' and click on the button 'Change Date'. Hit ‘Ship Now’: You’ll

Order Return Information

We understand that sometimes an order might not be quite right, or your circumstances might change. If you have unused Untamed tins that you'd like to return for a refund, we're happy to help!. Here’s how to send back your order:. You can send your r