Hived offers live chat support from 8 am to 8:30 pm daily via your tracking page. Their team usually responds within a few minutes during service hours.

If Hived couldn’t deliver after three attempts, your parcel will be marked as Returned to Sender. Once this happens, please reach out to us, and we’ll help arrange either a replacement or a refund for the order.

After your delivery, you can rate your experience on your tracking page. You can also reach out to us directly - your feedback helps both Untamed and Hived keep improving!