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HIVED is our new delivery partner for London, Brighton & Worthing. Starting Tuesday, 4th November, all new orders will be handled by HIVED. Here’s everything you need to know about tracking, updating notes, rescheduling, and delivery day.
We’ve partnered with Hived, a next-generation courier that delivers using a 100% electric vehicle fleet. This helps us make your orders faster, smoother, and more sustainable 🌿. Hived currently handles Untamed deliveries in London and Brighton as pa
Once your parcel leaves our warehouse, Hived will send you email and text updates with a link to your live tracking page. There, you’ll see your driver’s real-time location, queue position, and a dynamic two-hour delivery window that updates as your
You can update your safe place, neighbour, or concierge instructions directly through your Hived tracking page. Just click the tracking link in your delivery email or text to make changes. If it’s easier, you can also call or email us, and we’ll upda
If you’re not home when your driver arrives, Hived will automatically try again. You’ll receive an email letting you know when the next delivery attempt will be made (usually the following working day). You can also reschedule or update your delivery
If the tracking says your parcel was delivered, but you can’t find it, start by checking the photos and notes on your Hived tracking page, as they often show exactly where your parcel was placed. If it still isn’t there, please check with your neighb
Hived offers live chat support from 8 am to 8:30 pm daily via your tracking page. Their team usually responds within a few minutes during service hours. If Hived couldn’t deliver after three attempts, your parcel will be marked as Returned to Sender.
Yes - Hived delivers seven days a week, including weekends. If you’d prefer to receive your order on a weekday, you can reschedule delivery through your tracking page.