Once your box of Untamed goodness is on the move, we’ll send you a tracking link straight to your inbox so you can follow it every step of the way. You’ll receive this email as soon as your order has been dispatched, and from there, you’ll be able to

Once your box of Untamed goodness is on the move, we&#x2019;ll send you a tracking link straight to your inbox so you can follow it every step of the way.You&#x2019;ll receive this email as soon as your order has been dispatched, and from there, you&#x2019;ll be able to track it directly to your delivery address.Orders typically arrive within 1&#x2013;2 working days from the time they&#x2019;re placed, but feel free to keep an eye on your tracking for the most accurate updates.<hr>Haven&#x2019;t received your dispatch email yet? Double check your spam or promotions folder - just in case it&#x2019;s wandered in there. And if you&#x2019;re ever unsure, our team is always <a href="https://untamed.com/pages/support" target="_blank" rel="noopener noreferrer">here</a> to help - just drop us a message and we&#x2019;ll happily take a look for you.

Tracking Your Order

We understand that receiving your Untamed order smoothly is super important. While DPD is a reliable courier for most deliveries, we know that sometimes issues can pop up – whether it's deliveries going to the wrong neighbour, parcels being left in a

We understand that receiving your Untamed order smoothly is super important. While DPD is a reliable courier for most deliveries, we know that sometimes issues can pop up &#x2013; whether it&apos;s deliveries going to the wrong neighbour, parcels being left in an unsafe spot, or simply not arriving when expected. Please know that we are here to support you through any delivery hiccups!The good news is that you have a lot of control over your DPD deliveries once your order has been dispatched.<hr><h3 data-sourcepos="7:1-7:53" id="easily-manage-your-parcel-with-your-tracking-link">Easily Manage Your Parcel with Your Tracking Link</h3>Once your Untamed order is on its way, DPD will send you a tracking link via email or SMS. This link is your key to managing your delivery preferences!By clicking on this tracking link and using the &quot;Change this delivery&quot; button (usually found in the lower right corner of the page), you can easily choose from several options to ensure your parcel reaches you exactly as you wish:<ul data-sourcepos="13:1-18:0"><li data-sourcepos="13:1-13:127" style="font-size: 16px;">Collect from Pickup Point: Have your parcel delivered to a local DPD Pickup Point for you to collect at your convenience.</li><li data-sourcepos="14:1-14:141" style="font-size: 16px;">Deliver to a safe place: Provide specific instructions for a secure location where the driver can leave your parcel if you&apos;re not home.</li><li data-sourcepos="15:1-15:90" style="font-size: 16px;">Change the delivery day: Select a different day that works better for your schedule.</li><li data-sourcepos="16:1-16:151" style="font-size: 16px;">VIP my parcel: Pick a preferred delivery slot (often for a small additional fee, as little as &#xA3;4.99, available 7 days a week) for precise timing.</li><li data-sourcepos="17:1-18:0" style="font-size: 16px;">Deliver to my neighbour: Specify a trusted neighbour where your parcel can be delivered if you&apos;re not available.</li></ul><hr><h3 data-sourcepos="19:1-19:34" id="take-control-with-the-dpd-app">Take Control with the DPD App!</h3>We also recommend downloading and using the DPD app. Within the app, you have the ability to set permanent delivery preferences for all your DPD parcels. This means you can proactively set options like:<ul data-sourcepos="23:1-25:0"><li data-sourcepos="23:1-23:94" style="font-size: 16px;">&apos;Deliver to local parcel shop&apos;: Always send my parcels to a nearby shop if I&apos;m not home.</li><li data-sourcepos="24:1-25:0" style="font-size: 16px;">&apos;Deliver to safe place or neighbour&apos;: Automatically instruct the driver to leave the parcel in a designated safe place or with a specific neighbour if no one is home.</li></ul>This can save you time and provide peace of mind for all your future deliveries!You can find more useful information about the DPD app and its features here: <a target="_blank" rel="noopener" href="https://www.dpd.co.uk/lp/yourdpd/index.html">https://www.dpd.co.uk/lp/yourdpd/index.html</a><hr>If you need any assistance managing your delivery, please don&apos;t hesitate to contact our&#xA0;<a href="https://untamed.com/pages/support" target="_blank" rel="noopener noreferrer">Customer Care team</a>. We&apos;re always here to help ensure your Untamed food arrives safely at your door (or designated safe place!).

Manage Your Deliveries: Top Tips!

Ever left a note for your DPD driver, only to find your parcel wasn't left exactly as you asked? You're not alone! DPD has recently updated their policy to ensure your deliveries are handled as safely and efficiently as possible. DPD drivers now foll

Ever left a note for your DPD driver, only to find your parcel wasn&apos;t left exactly as you asked? You&apos;re not alone! DPD has recently updated their policy to ensure your deliveries are handled as safely and efficiently as possible.<hr><h3 data-sourcepos="6:1-6:22" id="the-new-dpd-policy">The New DPD Policy</h3>DPD drivers now follow a policy where all delivery requests must be made directly through the DPD app or their website. This means that notes left on your front door, or anywhere else outside your designated delivery instructions, will no longer be followed.DPD&apos;s goal with this change is to enhance the security of your parcels and prevent them from going missing after being left in potentially unsafe locations. While this might be a slight change to how you&apos;ve handled deliveries in the past, it&apos;s all about ensuring your Untamed goodies reach you securely every time.<hr><h3 data-sourcepos="12:1-12:42" id="set-your-preferences-with-the-dpd-app">Set Your Preferences with the DPD App!</h3>The best way to manage your deliveries and set your personal preferences is through the DPD app! It&apos;s super user-friendly and gives you full control over where and how your parcels are delivered.Once you download the app and create your profile, you can:<ul data-sourcepos="18:1-20:0"><li data-sourcepos="18:1-18:149" style="font-size: 16px;">Set default preferences for all your future deliveries (e.g., &quot;always leave with a specific neighbour&quot; or &quot;deliver to a designated safe place&quot;).</li><li data-sourcepos="19:1-20:0" style="font-size: 16px;">Even upload a picture of your preferred safe place or your neighbour&apos;s house for extra clarity!</li></ul>This ensures your instructions are digitally recorded and directly communicated to the driver, making your delivery experience smoother and more reliable.For more helpful information and to download the app, visit DPD&apos;s official page: <a target="_blank" rel="noopener" href="https://www.dpd.co.uk/lp/yourdpd/index.html">https://www.dpd.co.uk/lp/yourdpd/index.html</a>We&apos;re confident that using the DPD app will make managing your Untamed deliveries even easier!

DPD Delivery: Why Notes on Your Door Might Be Missed

Untamed

These articles are specific to DPD Next Day Delivery for all other areas where Untamed delivers.

Untamed Help Centre

The rest of mainland UK (DPD)

Tracking Your Order

Manage Your Deliveries: Top Tips!

DPD Delivery: Why Notes on Your Door Might Be Missed