Oh no -  your cat’s meals haven’t turned up as expected? Don’t worry, we’ll help get things sorted right away.

First, it’s worth doing a quick check around your home or with your neighbours, just in case the box was left in a safe place or accepted on your behalf. You can also take a look at your tracking link (found in your delivery confirmation email) to see if there are any updates or notes from the courier.

Still no sign of your order? No problem - just get in touch with our team and we’ll look into it straight away. If something’s gone wrong, we’ll make sure it’s put right.

We know how important it is that your cat gets their food on time, so rest assured we’ll do everything we can to resolve this as quickly as possible. 🐾