Payment Methods

Managing Payments and Billing

Payment FAQ's

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Untamed

Billing & Payments

Getting Started With Your Trial Order

What to Expect in Your Trial Order

The Reason Behind Our 12-Tin Trial

Choosing Jelly, Gravy, or Both for Your Trial Box

Placing More Than One Trial Order

Customising Your Trial and Monthly Meal Plan

Samples: Wet Food

Our Trial Boxes

Where We're Based and Where We Deliver

When to Expect Your Untamed Delivery

Weekend/Public Holiday Deliveries

Partial Delivery? Why Your Untamed Order Might Arrive in Stages

Need Help With Your Untamed Delivery?

General Delivery

Tracking Your Order

Manage Your DPD Deliveries: Top Tips

DPD Delivery: Why Notes on Your Door Might Be Missed

Our Courier - DPD

Why has my courier changed to Amazon?

Tracking Your Amazon Order

Managing Your Amazon Delivery

Missed Your Amazon Delivery?

Why Does My Amazon Parcel Say Delivered When It Isn’t?

Delayed or Undeliverable Amazon Delivery

Why do my tracking emails look like they’re from Amazon?

Need Help With Your Amazon Delivery?

Amazon Delivery for Untamed

Delivering Our Boxes

Need Help With Your Untamed Order?

How to Check if Your Order Has Been Processed

Placing A One Off Order

Placing A New Subscription Order

Order Return Information

Your Untamed Orders

Orders & Delivery

Pâté Variety Pack: Off the menu

Activating Your Account

Resetting Your Password

I Can't Log In to My Account

Updating Your Shipping Information

Changing the Email Address on Your Account

Using More Than One Account for Multiple Deliveries

How Cookies Work on Our Website

Managing Your Account

How Our Subscription Model Works

After Your Trial: Understanding Your Plan

Understanding Your Plan: Quantities

Understanding Your Subscription Renewal Cycle

Changing How Much Food You Receive in Your Subscription

Changing the Recipes in Your Subscription

Adding A Cat To Your Plan

Removing A Cat From Your Plan

Using the 'Ship Now' Feature

Changing Your Renewal Date

Managing Multiple Cat Meal Plans on Mobile

Cancelling Your Subscription

Pausing Your Subscription

Resuming Your Subscription

Changing Your Order Frequency

How You'll Be Notified Before Your Delivery

Managing Your Subscription

Add/Remove Dry Food From Your Plan

Add/Remove Puree Lickables & Treats

Add/Remove Cat Litter From Your Plan

Add/Remove Wild Fish Oil from Your Plan

Add/Remove Better Poo Bags to Your Plan

Add/Remove Home Fragrance to Your Plan

Managing Your Subscription Extras

Discounts

How to Apply Your Discount Code

Refer-a-Friend

Untamed's Cost-Efficient Options

Pricing Information

Pricing, Discounts & Referrals

Spring Clean Sale

How do I get the Spring Sale price?

Account & Subscription

Paying by Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

Paying Via Bank Transfer

How to View Your Payment Details on File

Changing Your Payment Details

Changing Your Billing Address

Updating Your Payment Method When Using Shop Pay

How to Switch Your Payment Method to PayPal

How Billing Works

My Card Was Declined/My Payment Failed

Why Have I Been Charged 73p?

Updating Your Payment Details? Why You Might See a Blank Order

I Have a Payment Query

Refund Timelines

Single-Protein Recipes

Is Your Wet Food Nutritionally Complete?

Is Your Tuna Safe and Healthy for your Cat?

Understanding Variations in Our Chicken Recipes

Understanding Variations in Our Tuna Recipes

Our Delicious Gravy Line-Up

Uncompromising Quality: Human-Grade Whole Meat

What's in the Gravy? Nutrients Beyond Meat

Nutritional Highlights & Special Considerations

Consistency & Serving Suggestions

Packaging & Storage

Our Complete Gravy Recipes

Our Tempting Jelly Line-Up

What's in the Jelly? Nutrients Beyond Meat!

How to Store Untamed: Best Practice & Packaging

Our Complementary Jelly Recipes

Our Delicious Pâté Line-up

Why Choose Pâté?

What’s Inside Our Pâté: Premium Ingredients & Nutrition

Are the Pate recipes nutritionally complete?

Availability and Pricing

Adding Pâté Recipes to Your Plan

Our Smooth Pâté Recipes

Our Delicious Broth Line-Up

Why Choose Broth?

What’s in the Broth? Nutrients Beyond Meat

Are the Broth recipes nutritionally complete?

Adding Broth Recipes to Your Plan

Our Complementary Broth Recipes

Our Wet Food

Our New Dry Food Recipes

Our New Dry Food Change: What’s Changing & Why

Unmatched Quality & Enhanced Ingredients

Formulated for Ideal Digestion & Nutrition

Dry Food Details at a Glance

Sustainable Packaging

Dry Food Trial Options

Our New Dry Food

Discover Our Puree Lickable Treats Flavours

What Makes Puree Lickable Cat Treats So Special?

Puree Lickable Cat Treats Sizes & Feeding Guidelines

Storing Puree Lickable Cat Treats for Freshness

Puree Treats: Your Cat's Favourite Lickable Treat

Introducing Hairball Helper Chicken Purée Treats

How to Feed & Frequency

Nutritional Benefits

Adding Hairball Helper to Your Plan

Storage & Safety

Hairball Helper: Chicken Purée Treats

Meet Our Delicious Freeze-Dried Treats

The Magic of Freeze-Drying

Feeding Guidelines for Happy Treating

Freeze Dried Treats: Storing for Optimal Freshness

Freeze-Dried Treats: Chicken & Salmon Delights

What Makes Our Wild Fish Oil Special?

Incredible Health Benefits for Your Cat

Who Can Enjoy Untamed Wild Fish Oil?

Feeding Guidelines

Product Size & Longevity

Wild Fish Oil: Storage & Packaging

Wild Fish Oil: A Pure Omega-3 Boost for Your Cat

What Makes Our Litter Special?

Litter Bag Size & Longevity

Setting Up & Maintaining Your Litter Box

Cat Litter: Storage & Disposal

Cassava Cat Litter: Natural Choice for Happy Paws & Clean Homes

Presenting Untamed Better Poo Bags

Size, Usage & Compatibility

Materials & Sustainability Standards

Proper Disposal

Scent Safety

Untamed Better Poo Bags: Built for the Mess

Meet our Home Fragrance

Is it safe to Use Around Cats?

Sustainability, Longevity & Storage

Home Fragrance: Designed for Fresh Cat Homes

Our Extras

Can I Buy Untamed Food in Stores?

What Untamed Recipes Are Available In Stores?

What Are the Prices In-Store?

Need Help with an In-Store Purchase?

Retail

Is Your Packaging Recyclable?

Expanding the Untamed Range

Product Sizes: Tins, Dry Food, Treats and Litter

Sleeves: What Are They & How Do They Benefit You?

General

FAQ's

Our Products

Is Untamed Suitable for Kittens?

Choosing the Right Plan For Your Kitten: Gravy vs Jelly

Introducing Your Kitten to Untamed

Kittens

Is Untamed Suitable for Senior Cats?

Senior Cats & Protein

Feeding Senior Cats: A Little Extra Care

Senior Cats

Introducing Untamed

Feeding Guidelines: How Much Untamed to Give Your Cat

How to Feed Our Treats: Daily Treat Recommendations

How to Transition Your Cat from Wet Food to Untamed

How to Transition Your Cat from Dry Food to Untamed

Feeding and Transition Support

Health & Wellness