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Payment FAQ's

Why Have I Been Charged 73p?

I've you've spotted a small 73p charge from Untamed on your bank statement and are wondering what it was, no need to worry -  this is a completely normal and temporary check!. This 73p charge is a standard active card check payment. It's a common sec

Updating Your Payment Details? Why You Might See a Blank Order

Updating your payment information is a key step, and while you might see a "blank" order confirmation or DPD shipping notification afterwards, that's actually a positive sign! It means our system is successfully processing your new details behind the

I Have a Payment Query

Experiencing an unexpected charge, a failed payment, or simply have a question about your billing? We understand that payment-related issues can be concerning, and we're truly sorry if you've experienced any inconvenience or confusion with our servic

Refund Timelines

We understand that once a refund is processed, you're eager to see the funds back in your account! Here's what you can typically expect regarding the timeline for your Untamed refund:. Once we've processed a refund on our end, the funds usually take