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Managing Your Subscription

How Our Subscription Model Works

When you place your trial order, you are automatically enrolled in a flexible monthly meal plan. This is designed to seamlessly continue providing your cat with their delicious, healthy food if they love it!. However, the great news is that you are i

After Your Trial: Understanding Your Plan

Congratulations on starting your Untamed journey! We're thrilled your cat is trying our delicious recipes. Your trial box is designed to give your feline friend a wonderful introduction to Untamed, and it's also the beginning of a convenient, flexibl

Understanding Your Plan: Quantities

We understand that every cat's appetite is unique, and sometimes you might need a little more or a little less food than your standard plan. This article explains how our subscription model works and how you can best manage your deliveries to fit you

Understanding Your Subscription Renewal Cycle

Want your Untamed deliveries to arrive like clockwork on a specific day of the month? While our automatic system has its own rhythm, you have the flexibility to make your subscription truly fit your schedule. Let's explore how!. By default, your Unta

Changing How Much Food You Receive in Your Subscription

Here’s how to adjust the quantity of food in your subscription:. Log in to your account. Head to the Login section in the top right corner of our website. Click ‘Edit Plan’. You’ll find this to the right of your cat's name. Choose the number of sleev

Changing the Recipes in Your Subscription

Changing up your recipes is a breeze and totally in your control! Here’s how to switch up your order:. Log in to your account (hit ‘Login’ in the top right corner). Find your cat’s name and click the ‘Edit Plan’ button next to it. On the Pop-up scree

Adding A Cat To Your Plan

Welcome to the multi-cat household club! Did you know you can add as many feline friends to your subscription as you like? Expanding your furry family doesn't mean juggling multiple food orders - you can manage them all in one convenient place. Here’

Removing A Cat From Your Plan

If your feline friend's diet plans have changed or you simply need to remove a cat from your subscription, you can do so quickly and easily!. Follow these steps to remove a cat from your account:. Log In to Your Account:. Navigate to the 'My Cats' Se

Using the 'Ship Now' Feature

Ever found yourself running low on Untamed food and wondered if clicking "Ship Now" would affect your regular delivery schedule? It's a great question, and we're here to clarify exactly what happens when you choose to get your next order super fast!.

Changing Your Renewal Date

We know life doesn’t always run like clockwork - whether you’re heading off on holiday, your cat’s slowing down on their meals, or your cupboards are still stocked with tins. Whatever the reason, you’re always in control of when your next box arrives

Managing Multiple Cat Meal Plans on Mobile

Got multiple cats and want to quickly check or adjust their meal plans on your phone? Our site makes it super easy to view all your furry companions' delicious food schedules in one go!. Here's how to navigate your account and see each of your cats'

Cancelling Your Subscription

We’re really sorry to hear you’re thinking of cancelling, but we totally get it, and we’re here to make the process as smooth as possible. Before you go, here are a few things that might help:. You can actually make things more affordable by ordering

Pausing Your Subscription

Need a little break from your deliveries? Maybe your pantry's full, or your cat's on a mini-vacation themselves! Whatever the reason, pausing your subscription is quick and easy. Just follow these simple steps to put your meal plan on hold directly f

Resuming Your Subscription

Ready to resume your cat's Untamed journey? We'd love to have you both back!. If your subscription is cancelled, you can easily reactivate it through your online account. Here's how:. After reactivation, you'll see your next order date. Want to adjus

Changing Your Order Frequency

Wondering if you can adjust how often your delicious food arrives? We've got you covered! While our standard subscription renews on a monthly cycle, you have the flexibility to align deliveries with your cat's needs. Our subscriptions are designed fo

How You'll Be Notified Before Your Delivery

You're always in the loop about your upcoming deliveries, so you can easily manage your cat's food supply. You'll receive a couple of helpful emails from us in advance of each subscription order:. We recommend keeping an eye on your inbox for these n